iCARE, do you?
Posted by Esther Fabian : August 19th, 2009I want to dedicate today’s journal entry specifically to physicians and health-care providers at UT Medical Center.
Today can be just another day.
But it doesn’t have to be just another day. It can be the mark of something remarkable.
As a medical facility, we talk about transforming the culture here. We talk about implementing the incredibly high-reaching iCARE plan.
On Thursday, Aug. 20, faculty, staff and students interacting with patients and visitors at UTMC hospitals and clinics are invited to publicly proclaim their willingness to provide “extreme patient centeredness” by signing an iCARE banner that will be displayed in the hospital during the coming months. Get more info on the festivities.
A recent visit to UTMC by John Nance, author of Why Hospitals Should Fly, helped remind many of us – whether we are an administrator, a physician, a nurse, a custodial worker, or a telephone operator, realize that there are simple things everybody who works here can do to make patients the safest they can be while in our care, all the while making UT Medical Center an enjoyable place to work.
It’s the little things that can make a big difference – for our patients, for our co-workers, for ourselves.
Things like:
- Getting to know even just the names of others who work here
- Speaking up when something might not be right – no matter what
- Acknowledging – and embracing – the fact that human error is unavoidable
- Stopping and picking up trash instead of walking over it
It all starts with each of us. It’s all about remembering why we have chosen to work at an institution that cares for patients. If we can keep that in mind, the rest should fall into place.
Tags: customer service, quality care, workplace culture
Esther Fabian is the director of health care marketing at The University of Toledo. Although she is a graduate of Bowling Green State University, Esther has willingly traded in brown and orange for the blue and gold. Over her nine years of employment at the institution, she continues to be fascinated by the incredible things that UT Medical Center professionals do every day to help people and loves learning about the many aspects of health care through those exceptional people. Esther hopes to use this journal to give folks a peek into the world of UT Medical Center, and maybe an occasional glimpse into the world of a working mom and owner of many, many pets.
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