Pulse of UTMC

UTMC Cultural Transformation Experience

UTMC Cultural Transformation Experience 

The Journey Continues…

For over the past two years, University of Toledo Medical Center has embarked on a journey towards cultural distinction. With a steady focus on the strategic goals of engaging employees who purposefully work to create a patient-centered environment, UTMC’s culture continues to evolve. While on path of purpose, there are certainly lessons to be learned and victories to be shared.  In fact, The University of Toledo Medical center has gained national recognition for improving patient satisfaction by Press Ganey, New York Times and PWC (Healthcare Research Institute).  Our Emergency Department received recognition on the national level for statistically significant improvements in the overall care in their department and UTMC was identified as a “National Success Story Award” for improving patient satisfaction. 

Along our journey of building a culture of distinction, we must continue to focus on the framework of developing high-performing individuals who are engaged in the mission of The University of Toledo Medical center and committed to those they serve, including the internal customer.  Providing the right supports and structure is essential in advancing our mission to sustain a culture of distinction. Understanding this fact, all UTMC employees from Administrators to front line employees will gather together for a cultural transformation experience that promises to be engaging, high-energy, and truly exciting. Included in the transformational sessions are topics such as; current national healthcare realities, creating a truly engaging work environment, providing a memorable patient experience, and executing the UTMC Victory 2015 Five-Year-Plan.  Recognizing that the journey towards excellence can be complex and full of obstacles, these transformational sessions are specifically designed to provide the right supports as we reconfirm our mission to be a distinctive top-tier hospital in the nation.  For more information about these sessions, visit the most recent “Tower Views” episode: http://www.youtube.com/watch?v=5Rpf0ZEHrnE.

 To register for the following sessions, please visit: http://utmc.utoledo.edu/cte

Session Date

Session Time

September 21st

 1 PM – 5:30 PM

September 24th

 3 PM – 7:30PM

September 28th

 1 PM – 5:30 PM

October 1st

 3 PM – 7:30PM

October 4th

 1 PM – 5:30 PM

October 5th

 1 PM – 5:30 PM

October 8th

 3 PM – 7:30PM

October 15th

 3 PM – 7:30PM

October 22nd

 3 PM – 7:30PM

October 26th

 1 PM – 5:30 PM

October 29th

 3 PM – 7:30PM

November 1st

 1 PM – 5:30 PM

November 30th

 1 PM – 5:30 PM

December 13th

 1 PM – 5:30 PM

December 21st

 1 PM – 5:30 PM

 We look forward to seeing you!  

is the service excellence officer for UT Health. With this blog, Tony aims to share inspiring patient and staff stories that exemplify the iCare standards at UT Health. The mission of iCare is to promote a higher standard of care in the areas of communication, access, respect and excellence.
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A journal about how the people at UT Medical Center are improving the human condition. UTMC provides compassionate, university-caliber patient care while supporting and enhancing the health education of The University of Toledo.

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